The products are available for delivery after the production period. Estimated production time is mentioned both in the offer and on the website, on the product page, at the “Estimated production time" field. The exact production time is mentioned in the order confirmation received from Excelexpo.
In Bucharest, Excelexpo provides the delivery services in the next working day from the date of the products' completion (or at a future date as requested by the customer, but no later than 10 days from the date of the completion).
In Romania, outside Bucharest, Excelexpo delivers the products to the courier company after the date of their completion (or at a future date as requested by the customer, but no later than 10 days from the date of the completion). Then the products will get to the client during the next working day (or on Saturday if requested); that means 1-2 working days from the date of the products' completion.
In the European Union, the estimated delivery time is of 2-5 days, depending on the country of destination. In other countries, the delivery time is mentioned in the order confirmation received from Excelexpo.
The delivery can occur during the whole working day, between working hours 09.00-17.30. Excelexpo does not accept any responsibility for damages of material, image or any other nature that may result from it. In the event that, for reasons not attributable to Excelexpo, the delivery cannot be completed or achieved according to the schedule, it will be postponed to a later date. Excelexpo does not accept any responsibility for damages of material, image or any other nature that may result from it.
Collecting the products by the client
Upon request, the client can pick-up the ordered products from Excelexpo location, either directly or by own courier company, during working hours (L-V: 09:00 – 17:30). The ordered products can be taken up after the products' completion, but no later than 10 days from thereof. After this period, Excelexpo may charge the customer with a storage fee amounting to 0,1% from the value of the products not collected, for every day of delay. After a period of 60 days, if the products have not been collected, Excelexpo may dispense them and hand them over to the recycling companies, without the possibility of recovering them.
Taking the over the products from Excelexpo location by own courier company implies that the customers place the order to its own courier company; Excelexpo cannot place orders to third-party courier companies. Also, in such situations, the customer cannot choose to pay at delivery and also, some additional options such as opening the package at delivery, delivery on Saturdays, insurance of fragile packages, etc. may not be available. In such situations, the customer takes the risks involved by using its own courier and the risk of damage to the fragile packages, if insuring the packages option was not available.
The delivery will be carried out by an Excelexpo employee or by a courier company.
Excelexpo provides the delivery services if the client provides in advance all the necessary information such as a delivery address, contact person, phone number, etc.; and if the client provides at the location a representative who can take over and make the reception of the ordered products.
For deliveries carried out by an Excelexpo employee, the presentation of products / services, the qualitative and quantitative reception, as well as the assembly / disassembly tests will be carried out upon delivery time, in the presence of the client or its representative. After the reception, Excelexpo does not take any subsequent responsibility for the products (excepting the justified warranty claims).
For deliveries carried out by a courier company, Excelexpo will pack the ordered products in bubble folio or plastic stretch film or a plastic bag, plus cardboard (depending on the case). If a different kind of packaging is expected; the client must request it at the order time. If Excelexpo accepts, it will be provided on-charge and it will be taken into account in the quotation and invoicing process.
Please check carefully upon receiving the integrity of packages delivered by courier. Customer satisfaction is very important to us. Therefore, we carefully check all products to be sent by courier and we thoroughly ensure integrity and compliance. However, sometimes, some products may get hit or damaged to the destination for reasons beyond Excelexpo. In these situations, at the receiving time, please mention the damages in writing either on AWB (a receipt of the expedition) or on a separate paper. Also, refuse to receive the products, return them and do not pay for the delivery (if the case). For orders containing multiple packages, finding that one of them is damaged and decide to refuse the order implies returning the entire order (all packages). Receiving the products and / or signing the receiving receipt for the damaged packages, unable us to solve these problems with the courier company and therefore Excelexpo will not be able to solve any claim in this regard.
In case the packages were received in good condition, please check the conformity of the received products within 24 hours from the receipt time mentioned on the AWB. Please report in writing any nonconformity, discrepancies, defects, etc. After that time, if the client has not reported any nonconformity, Excelexpo considers that the ordered products have been delivered in the appropriate quantity and quality and they are consistent with the order. Excelexpo does not accept any subsequent claim made in this regard (excepting the justified warranty claims).
In case of an unsuccessful attempt of delivery for reasons attributable to the customer including but not limited to: wrong address, the absence of the customer representative on the premises, the impossibility to establish contact on the telephone, the customer's refusal or inability to give the necessary information, the customer's refusal to make the reception of the products or to sign the accompanying documents, and so on; Excelexpo shall be exempt from the obligation to make the installation and take no responsibility for any damages of material, image or any other nature that may result from this. In such circumstances, Excelexpo will not return the collected amounts paid for the delivery. The products will be available for collection at Excelexpo's premises between working hours, for a period of a maximum of 10 days after the completion of the products. After this period, Excelexpo may charge the customer with a storage fee amounting to 0,1% from the value of the products not collected, for every day of delay. After a period of 60 days, if the products have not been collected, Excelexpo may dispense them and hand them over to the recycling companies, without the possibility of recovering them. A new delivery can be provided on request, on the client's expense, at a later date with the consent of both parties.
The delivery fee is at the courier company rate. For orders placed on the website, the delivery fee is automatically calculated depending on the weight, after the delivery address is filled in. For orders placed by e-mail or by telephone, the fee will be communicated in the quotation, or in the order confirmation.
In Bucharest, for orders of minimum 50 Euro + VAT, the delivery will be made free of charge by eXcelexpo.
For the rented products, the delivery fee applies for round trip deliveries.
Excelexpo makes the delivery related to one order / invoice only once and at a single address. For deliveries to multiple addresses, please contact the Sales Department at email: firstname.lastname@example.org or at phone: +4 021.425.8981.
Excelexpo accepts requests for postponement or cancellation of a delivery order, only if they are made with at least 1 working day before the date scheduled for delivery / delivery to courier.
In case the cancellation of an order is made in accordance with the above provisions, Excelexpo will refund the collected value of the delivery service, except for the bank charges. The reimbursement of the due amounts shall be made within 5 working days.
In case the postponement or cancellation of an order occurs outside the period mentioned above, Excelexpo cannot return the collected value of the delivery service. An order for the delivery service (after canceling a previous order) will be considered a new order and will be treated separately.